TERMS OF SERVICE
Effective Date: July 22, 2026
These Terms of Service govern your use of the HNI Enterprise LLC website and the products, consultations, information, and services made available by HNI Enterprise LLC, doing business as Dr. HNI where applicable.
By using the website, submitting an inquiry, scheduling a consultation, or purchasing a product or service, you agree to these Terms.
1. Our Current Services
HNI Enterprise may provide:
Mattress products and related product education
Customer support concerning mattress selection, ordering, delivery, returns, exchanges, and warranties
AI consulting
AI education and strategic planning
Workflow, automation, and technology recommendations
Other products or services clearly listed on our website or in a written agreement
Specific availability, pricing, delivery conditions, project scope, and service terms may be provided separately before purchase.
2. Mattress Products
Mattress descriptions, dimensions, construction details, firmness levels, materials, and comfort information are provided to assist customers with product selection.
Comfort, support, and sleep preferences vary from person to person. We do not guarantee that a particular mattress will create a specific sleep, comfort, medical, or health outcome.
Mattress information is not intended to diagnose, treat, cure, or prevent a medical condition. Customers with medical concerns should consult an appropriately licensed healthcare professional.
Product warranties may be provided by the manufacturer and may be governed by separate manufacturer warranty terms.
3. Mattress Orders and Delivery
Customers are responsible for providing accurate order, delivery, telephone, and address information.
Our delivery policy is: SEE DELIVER POLICY PAGE
Delivery times are estimates unless a specific guaranteed date is provided in writing.
Customers should inspect products promptly and report visible damage or an incorrect product within:
24 hours
4. Mattress Returns, Exchanges, and Refunds
Our mattress return and exchange policy is:
CALL 205-391-8243 WITHIN 48 HOURS OF DELIVERY.
RETURNS OR EXCHANGES WILL ONLY BE HONORED IF THE MATTRESS HAS BEEN PROTECTED WITH A MATTRESS PROTECTOR DURING USE.
RESTOCKING FEES MAY APPLY
5. AI Consulting
AI consulting may include education, strategy, workflow recommendations, software guidance, automation planning, prompt development, implementation assistance, and related business support.
AI systems can produce inaccurate, incomplete, biased, outdated, or unsuitable results. Clients are responsible for reviewing, testing, and approving AI-generated materials and automated processes before relying on or publishing them.
HNI Enterprise does not guarantee:
Increased revenue
Cost savings
Specific performance results
Error-free automation
Legal or regulatory compliance
Continuous availability of third-party software
Accuracy of AI-generated content
AI consulting is not legal, tax, accounting, cybersecurity, employment, medical, or financial advice.
6. Consulting Appointments and Cancellations
Consultations must be scheduled through an approved scheduling method.
Our cancellation and rescheduling policy is:
A MINIMUM OF 24 HOURS NOTICE
Customers are responsible for attending appointments at the correct time and providing accurate contact information.
7. Future Health Education and Advisory Services
Health-advisor or patient-education services are not considered active unless they are specifically offered on the website or through a separate written service agreement.
General health and patient-education information is provided for educational purposes only. It is not a substitute for individualized medical advice, diagnosis, treatment, prescribing, or emergency care.
Viewing educational content, submitting a general question, or using the website does not by itself create a doctor-patient or licensed healthcare-provider relationship.
Users should contact an appropriately licensed healthcare professional concerning personal symptoms, medications, diagnoses, or treatment decisions.
In an emergency, call 911 or seek immediate emergency assistance.
When future health services launch, additional eligibility requirements, informed-consent documents, privacy notices, professional-scope disclosures, and service-specific terms may apply.
8. Prices and Payments
Prices will be displayed or communicated before a purchase or consulting engagement.
Customers agree to provide accurate payment and billing information and authorize applicable charges.
Unless otherwise stated in writing:
Taxes, delivery fees, processing fees, or other charges may be added where applicable.
Payment must be completed according to the terms presented at checkout, on an invoice, or in a service agreement.
Failure to make payment may result in suspension or cancellation of an order or service.
9. Recurring Services
When a service includes recurring billing, the billing frequency, amount, renewal terms, and cancellation method will be disclosed before enrollment.
Customers authorize recurring charges until the service is canceled according to the disclosed cancellation procedure.
10. Text-Message Terms
When you voluntarily select an SMS consent checkbox, you agree to receive the category of text messages identified beside that checkbox from HNI Enterprise.
Messages may include:
Inquiry responses
Appointment reminders
AI-consulting updates
Order confirmations
Mattress delivery updates
Customer-support messages
Promotional messages when separate marketing consent has been provided
Consent to receive promotional text messages is not a condition of purchasing a product or service.
Message frequency varies based on your inquiries, appointments, orders, account activity, and selected communication preferences. Message and data rates may apply.
Reply STOP to unsubscribe. After an opt-out request is processed, you will no longer receive messages from that program unless you enroll again.
Reply HELP for assistance or contact us at info.drhni@gmail.com.
Carriers are not liable for delayed or undelivered messages.
For information about how we handle personal information and SMS consent, review our Privacy Policy.
HighLevel requires the Terms page to cover message frequency, rates, HELP, STOP, carrier liability, and a Privacy Policy link. It also requires the Privacy and Terms URLs during campaign registration.
11. Email Communications
You may unsubscribe from promotional emails through the unsubscribe link included in the message.
We may continue to send necessary transaction, payment, appointment, delivery, security, and customer-service messages.
12. Intellectual Property
Unless otherwise stated, website content, branding, designs, written materials, videos, educational materials, consulting frameworks, and downloadable resources are owned by or licensed to HNI Enterprise.
You may not copy, distribute, sell, reproduce, or commercially exploit those materials without written permission.
13. Acceptable Website Use
You may not:
Use the website for unlawful purposes
Attempt unauthorized access
Introduce malicious software
Interfere with website operation
Submit fraudulent information
Impersonate another individual or organization
Copy or scrape website content for unauthorized commercial use
14. Third-Party Services
We may use or link to third-party services, including payment providers, scheduling systems, delivery services, CRM systems, artificial-intelligence tools, and communication providers.
We do not control independently operated third-party services and are not responsible for their separate terms, policies, availability, or performance.
15. Disclaimers
Products and services are provided according to the descriptions and agreements presented at purchase.
To the extent permitted by law, we do not guarantee uninterrupted website access, error-free technology, specific business results, specific sleep outcomes, or specific health outcomes.
Nothing in these Terms removes consumer rights that cannot legally be waived.
16. Limitation of Liability
To the fullest extent permitted by applicable law, HNI Enterprise will not be responsible for indirect, incidental, special, or consequential damages arising from use of the website, products, or services.
Any limitation will apply only to the extent permitted by law.
17. Governing Law
These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.
Have an attorney review this section before adding arbitration, mandatory venue, or class-action waiver language.
18. Changes to These Terms
We may update these Terms periodically. Updated Terms will be posted on this page with a revised effective date.
19. Contact Us
HNI Enterprise
Doing business as Dr. HNI, where applicable
Email: info.drhni@gmail.com
Phone: 205-523-8267 or 205-391-8243
Mailing Address: 112 Kicker Rd Tuscaloosa, AL 35404 or 1430 Gadsden Hwy Ste 116 Birmingham, AL 35235