Mattress Delivery Policy

We currently provide local doorstep delivery within our approved service area. Delivery availability, fees, and estimated delivery times may vary based on the customer’s location, order size, product availability, and scheduling capacity.

Delivery Area

Delivery is available to customers located within 50 miles within the 35401 zip code. Orders outside our standard delivery area may not qualify for delivery or may require an additional fee.

Customers should provide a complete and accurate delivery address when placing an order. We are not responsible for delays or additional charges caused by an incorrect or incomplete address.

Delivery Fees

Delivery fees are calculated based on the customer’s location and will be disclosed before the order is finalized. Additional charges may apply for:

  • Deliveries outside our standard service area

  • Reattempted deliveries

  • Difficult or restricted access

  • Special delivery requests approved in advance

Scheduling

After the mattress is available for delivery, we will contact the customer to arrange a delivery date or delivery window. Delivery dates and times are estimates and are not guaranteed.

Delays may occur because of weather, traffic, vehicle issues, product availability, staffing, or other circumstances beyond our control. We will make reasonable efforts to notify customers of significant delays.

Doorstep Delivery Only

Our standard delivery service is limited to doorstep or exterior entrance delivery.

Delivery personnel will place the packaged mattress at the front door, porch, garage entrance, building entrance, or another safe and accessible exterior location agreed upon at the time of delivery.

Standard delivery does not include:

  • Carrying the mattress inside the home

  • Carrying the mattress upstairs or downstairs

  • Placing the mattress in a bedroom

  • Unpacking or setting up the mattress

  • Assembling a bed frame, foundation, or adjustable base

  • Moving existing furniture or mattresses

  • Removing or disposing of an old mattress, foundation, or packaging

Customers are responsible for arranging assistance to move the mattress from the delivery location into the home.

For apartments, condominiums, gated communities, or secured buildings, delivery may be made to the building entrance, leasing office, lobby, loading area, or another accessible location. The customer is responsible for obtaining any required building approval and arranging access before delivery.

Customer Responsibilities

The customer or an authorized adult age 18 or older must be available to receive the order unless an unattended delivery has been approved in advance.

Before delivery, the customer must:

  • Ensure the delivery location is safe and accessible

  • Secure pets and keep children away from the delivery area

  • Remove vehicles, debris, or other obstacles

  • Provide gate codes, building instructions, or access information

  • Notify us in advance of road restrictions, narrow driveways, stairs, construction, or other access concerns

Delivery personnel may refuse to complete a delivery if the location is unsafe, inaccessible, or presents a risk of injury or property damage.

Missed Deliveries

If no authorized person is available, access cannot be obtained, or the delivery cannot be completed because of circumstances within the customer’s control, the order may be returned to our facility.

A redelivery fee of [insert amount] may be required before another delivery attempt is scheduled. Delivery fees are generally nonrefundable once a delivery attempt has been made.

Inspection at Delivery

Customers should inspect the mattress and packaging at the time of delivery. Any visible damage, missing items, or incorrect products should be reported immediately to the delivery person and to our customer service team.

Whenever possible, customers should take photographs of visible damage before opening or moving the product.

Damage or order concerns must be reported within [insert number] hours of delivery by contacting:

Phone: 205-391-8243
Email: info.drhni@gmail.com

Signing for or accepting the delivery confirms that the order was received but does not waive any rights provided under our return, exchange, warranty, or damaged-product policies.

Property Damage

Customers must notify us of any claimed property damage before the delivery team leaves the premises whenever reasonably possible. Claims should include photographs and a written description of the damage.

We are not responsible for damage resulting from unsafe conditions, inaccessible delivery areas, preexisting property damage, customer instructions contrary to this policy, or attempts to move the mattress after delivery has been completed.

Weather and Delivery Delays

Deliveries may be delayed, rescheduled, or canceled because of severe weather, unsafe road conditions, emergencies, or other circumstances beyond our reasonable control. Safety will remain our priority.

Changes and Cancellations

Requests to change or cancel a scheduled delivery must be made at least [insert number] hours before the scheduled delivery window. Late cancellations or changes may be subject to a rescheduling fee.

Questions

Questions regarding delivery eligibility, fees, scheduling, or special circumstances should be submitted before placing an order.

By completing a purchase that includes delivery, the customer acknowledges and agrees to this Mattress Delivery Policy.